- Prices and taxes questions
All product prices displayed at the Checkout include GST as applicable in New Zealand.
All product prices displayed on the payment form include shipping, handling and delivery charges.
For international orders you may be required to pay any applicable duties, customs and other charges when your products are delivered. In most cases no additional costs are incurred. In the event of charges being imposed the customer is liable for these.
- Do you ship worldwide ?
Stirling Sports does accept international orders.
However, please note that not all shipping destinations are represented in our checkout page due to international laws, constraints...
- What methods of payment do you accept ?
We currently accept Visa and Mastercard Credit Card payments.
If you are a New Zealand customer and wish to pay by other means, please
contact us by email
- Do you store Credit Card information?
- I am under 18yrs, can I still order from you?
Yes, provided you have the consent of your parents or guardian.
- When is my credit card debited?
Your credit card will be debited the moment you confirm your order via the payment form.
In the event of our inability to fulfill the order, we will contact you and organise a refund.
- What are your shipping methods ?
Depending on the item(s) you purchase on stirlingsports.biz and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
- New Zealand : Peter Baker Transport Couriers
- International : New Zealand Post World Wide Economy Courier
Please note we do not ship to New Zealand Post Office box addresses
- What are the shipping costs ?
Freight charges are as follows and estimates only, please refer to the checkout page for actual rates
New Zealand Destinations : $5.00 per order
Australia : $25.00 per order
South Pacific : $25.00 per order
East Asia & North America : $35.00 per order
UK & Europe : $40.00 per order
Rest of the World : $40.00 per order
- What about faulty products ?
If your goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
If you receive a damaged or defective item, contact Stirling Sports Customer Service within 10 days of delivery by email or phone +64 3 366-3897.
Please supply your order number, item number and tracking number from your original confirmation e-mail. Customer Services will also need your e-mail address and phone number, and every reasonable effort will be made to replace or credit the item in a timely manner.
We will cover shipping charges if there was damage to the item due to shipping.
- How do I return an item ?
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met
- The items, with the original receipt, are returned within 14 DAYS OF PURCHASE.
- Items must be in original condition as purchased, in original packaging with all labels/tickets attached. Garments must not have been worn.
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
- Please refer to your packing slip for return information.
- Pack the item securely in the original package, if possible
- Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries
Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.
No returns will be accepted through the Stirling Sports network of Stores throughout New Zealand, all returns must be made to the stirlingsports.biz Returns Office below :
Returns Address:
Stirling Sports.biz Returns
Level 1 - 202 Madras Street
Christchurch
New Zealand
- Will you sponsor me ?
Stirling Sports has recently made a long-term sponsorship arrangement to sponsor the Weetbix Tryathlon series throughout New Zealand. By association we are supporting tens of thousands of young people throughout the Country, and ultimately this has fully committed our sponsorship budget for the foreseeable future.
Many of the Stirling Sports Stores throughout New Zealand support their local Clubs/Schools/Events, but typically this support will not extend to sponsorship of individuals in their sporting endeavours.
Should you have a request for sponsorship of a local Club/Event, please direct any enquiry to your local Store who may be willing to assist depending on other commitments they already have in place.